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Your investment is protected


We will complete your project as expected, or you will get 110% of your money back!

Refloor is a family-owned and operated business, and we stand behind our products and installations. If, within the first three days of a completed installation, you are not satisfied with our product or quality of work, we will fix or replace items within the contractual obligations, Work Order, and Refloor standards. If we do not address the issues, you will be entitled to a refund of up to 110%.

Here is how it works: Upon arrival on the installation day, you will approve your plank color and your Work Order. At this time, you will remit full payment and we will begin your installation, at which time your 110% Risk-Free Guarantee® will be in place. You will inspect all work as it is being completed and address any issues with your Installer or your Project Coordinator immediately to solve any problems during the initial installation. When the installation is complete, you will inspect the job with our Installer. If you find the project is not 100% complete based on the quality of work, materials, and/or Work Order, you will create a punch list with the Installer and Project Coordinator (A punch list is a list of items that must be addressed before the project is considered complete). If the punch list cannot be corrected immediately, we will schedule a service call while you are on the phone with our Project Coordinator. All issues will be corrected within 33 days from installation. If the punch list items persist for more than 33 days, you will be entitled to a 10% refund; after 60 days, a 25% refund; after 90 days, a 75% refund; and after 120 days, a 110% refund.

We want to provide you the best project outcome possible given the condition of your underlying subfloor. This guarantee does not cover leveling beyond what is required in our Work Order or change orders, any abuse, and terminates on the fourth (4th) day following the installation date. The Owner agrees to provide reasonable access to the property within the 30-day repair window at scheduled time(s), from 8:00 am to 7:00 pm Monday thru Saturday, for punch list item completion.

Refloor guarantees your project will be completed as described, or you will receive up to 110% of your money back. This 110% Risk-Free Guarantee® cannot be changed by any conversations between Owner and Refloor. Any changes must be in writing and signed by Owner and Refloor. This 110% Risk-Free Guarantee® is for the sole purpose of protecting the Owner.

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For A Limited Time Only Get The Lowest Price Guaranteed* + 0% Interest & NO Payments for two full years!**

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*Lowest Price Guarantee: If within 30 days prior to your quote from Refloor and at least 5 days prior to your scheduled installation, you receive a lower price for the same product, installation and guarantees from a licensed national retailer regularly doing business in our market area, Refloor will beat that price. To qualify, the offer must be presented to Refloor on the letterhead of the licensed national competitor and must include product name and price, product weight, style type, thickness, plank width and length, wear layer thickness, all in-home measurements specifically listing all dimensions and transitions of each area to be covered, all prep charges, and an itemized listing of applicable warranties and/or services for comparison. Refloor has the right, in its sole discretion, to determine whether the written estimate qualifies for the offer. Refloor will not match a competitor’s bonus or free offer, special offer, rebate, financing offer, clearance, discontinued or closeout price, or installation special. Subject to change.

**If the amount financed is paid in full before Promo Period expires. Monthly payments are not required during the Promo Period. Any unpaid balance and amounts owed after Promo Period will be paid over 84 monthly payments. For example, assuming the full credit limit is used on loan approval date and no payments are made during Promo Period, for every $1,000 financed at a fixed interest rate of 24.99%, 24 monthly payments of $0 followed by 84 monthly payments of $28.29. This example is an estimate only. Actual payment amounts based on amount and timing of purchases. Call 866-936-0602 for financing costs and terms. Financing for the GreenSky® consumer loan program is provided by Equal Opportunity Lenders. GreenSky® is a registered trademark of GreenSky, LLC, a subsidiary of Goldman Sachs Bank USA. NMLS #1416362. Loans originated by Goldman Sachs are issued by Goldman Sachs Bank USA, Salt Lake City Branch. NMLS #208156. Cannot be combined with any other offers. Previous orders excluded. Limited time offer subject to change.