110% RISK-FREE GUARANTEE® Your investment is protected
We will complete your project as expected, or you will get 110% of your money back!
Refloor is a family-owned and operated business, and we stand behind our products and installations. If, within the first three days of a completed installation, you are not satisfied with our product or quality of work, we will fix or replace items within the contractual obligations, Work Order, and Refloor standards. If we do not address the issues, you will be entitled to a refund of up to 110%.
Here is how it works: Upon completed installation, you must complete a “walk-through” inspection of the property with your installer or your Installation Coordinator to determine whether the project has been completed in a good and workmanlike condition and in accordance with this Agreement. Failure to complete a walk-through on the last day of installation will void this guarantee. If you determine that any items have not been completed in accordance with this Agreement or in a good and workmanlike manner, you shall immediately prepare a list in writing (the “Punch List”) of such uncompleted items or defects (the “Punch List Items”) and shall submit the written Punch List to your Installation Coordinator within three (3) days of the installation. The Punch List may also be sent electronically via email to [email protected]. Verbal statements of items or defects not submitted in writing do not qualify as Punch List items. Refloor shall work diligently to complete all such Punch List Items within thirty (30) days of notice from you. Once Refloor has completed work on the Punch List Items, and only after such work has been accepted and approved by Owner, the Punch List shall be deemed complete. Such approval by Owner shall not be conditioned, delayed, or unreasonably withheld. Problems that arise from an existing or repaired subfloor, or any additional items or defects found outside of the 3-day window, which may include those that arise from a completed service, do not qualify under this guarantee, but will still be completed in accordance with this Agreement.
If Punch List Items persist for more than 33 days, you will be entitled to a refund of 10% of the purchase price; after 60 days, a 25% refund; after 90 days, a 50% refund; and after 120 days, a 110% refund. Any refund made to the customer under this guarantee will constitute a final payment.
Owner agrees to provide reasonable access to the property, from 8:00am to 6:00pm Monday through Friday, for Punch List completion. In the event that other construction work must be completed before Refloor can finish its work, the timing will start upon completion of that work, regardless of the reason or cause of the other work. Any days that Owner doesn’t provide reasonable access, is un-contactable, or initiates special requests, such as an inspection, will be subtracted from the day count.
The Refloor 110% Risk-Free Guarantee assumes normal and reasonable use of products. These guarantees do not cover damage that occurs outside of Refloor’s control including settling of the property, improper use of the product, acts of nature, or structural failure of the foundation or walls. Movement in the subfloor after installation that causes the floor to fail is not covered under these guarantees. Any fixtures, including kitchen islands, appliances, or other heavy objects that are placed on the installed floor after project completion that lock the planks in place and do not allow expansion and contraction of the planks will void these Guarantees. Additionally, Refloor does not warrant or guarantee against damage caused by insurable occurrences such as flooding, fire, smoke, lightning/electricity, wind/windblown objects, earthquakes, hurricanes, ice damage, etc. Any repair, rip-up, or re-installation of Refloor product by anyone other than a Refloor-appointed contractor, without Refloor’s express written permission, will void these guarantees. Please consult your manufacturer’s warranties for coverage as to flooring products themselves.
These Guarantees are the only expressed guarantees provided by Refloor. No employee, representative, agent, or any other person, has authority to assume or incur on behalf of Refloor any obligation, liability, or responsibility in place of or in addition to these Guarantees. REFLOOR HEREBY EXCLUDES AND DISCLAIMS ANY AND ALL OTHER GUARANTEES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF ILLUSTRATION AND NOT LIMITATION, WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE, HABITABILITY, AND MERCHANTABILITY. THE LIMITED WARRANTIES CONTAINED HEREIN SHALL BE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED. In no event shall Refloor be obligated or liable for incidental, special, indirect, or consequential damages of any kind for the breach of any express or implied guarantee.
Refloor guarantees your project will be completed as described, or you will receive up to 110% of your money back. This 110% Risk-Free Guarantee® cannot be changed by any conversations between Owner and Refloor. Any changes must be in writing and signed by Owner and Refloor. This 110% Risk-Free Guarantee® is for the sole purpose of protecting the Owner.