Here is how it works:

If, during walk-through inspection, you find that any items have not been completed in accordance with the Work Order, you must immediately create a written list of these uncompleted items or defects (the “Punch List”) and submit it to your Installation Coordinator within three (3) days following installation. The Punch List may be sent via email to lifetimefloors@refloor.com. Verbal statements of items or defects not submitted in writing do not qualify as Punch List Items. Refloor shall work diligently to complete all such Punch List Items within thirty (30) days of notice from you. Once Refloor has completed work on the Punch List Items, and only after such work has been accepted and approved by Owner, the Punch List shall be deemed complete. Such approval by Owner shall not be conditioned, delayed, or unreasonably withheld. Items or defects reported after the 3-day window are not covered under this guarantee but will still be addressed in accordance with the 4-Part Lifetime Guarantee.

If Punch List Items persist for more than 33 days, you will be entitled to a refund of 10% of the purchase price; after 60 days, a 25% refund; after 90 days, a 50% refund; and after 120 days, a 110% refund. Any refund made to the Owner under this guarantee will constitute a final payment.

Owner agrees to provide access to the property, from 8:00am to 6:00pm Monday through Friday, for Punch List completion. In the event that other construction work must be completed before Refloor can finish its work, the timing will start upon completion of that work, regardless of the reason or cause of the other work. Any days that Owner does not provide reasonable access, is un-contactable, or initiates special requests, such as an inspection, will be subtracted from the day count.

The Refloor 4-Part Lifetime Guarantee and the Refloor 110% Risk-Free Guarantee® are the only expressed guarantees provided by Refloor. Refloor reserves the right to inspect any products to verify that they meet the requirements of our Guarantees, and Owner must allow Refloor, or its representatives, reasonable access necessary for inspection. No employee, representative, agent, or any other person, has authority to assume or incur on behalf of Refloor any obligation, liability, or responsibility in place of or in addition to these Guarantees. REFLOOR HEREBY EXCLUDES AND DISCLAIMS ANY AND ALL OTHER GUARANTEES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF ILLUSTRATION AND NOT LIMITATION, WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE, HABITABILITY, AND MERCHANTABILITY. THE LIMITED WARRANTIES CONTAINED HEREIN SHALL BE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED. In no event shall Refloor be obligated or liable for incidental, special, indirect, or consequential damages of any kind for the breach of any express or implied guarantee. Waiver of implied warranties may not apply in Indiana.