Here is how it works: Upon arrival on the installation day, you will approve your plank color and your Work Order. At this time, you will remit full payment and we will begin your installation, at which time your 110% Risk-Free Guarantee™ will be in place. You will inspect all work as it is being completed and address any issues with your Installer or your Project Coordinator immediately to solve any problems during the initial installation. When the installation is complete, you will inspect the job with our Installer. If you find the project is not 100% complete based on the quality of work, materials, and/or Work Order, you will create a punch list with the Installer and Project Coordinator (A punch list is a list of items that must be addressed before the project is considered complete). If the punch list cannot be corrected immediately, we will schedule a service call while you are on the phone with our Project Coordinator. All issues will be corrected within 33 days from installation. If the punch list items persist for more than 33 days, you will be entitled to a 10% refund; after 60 days, a 25% refund; after 90 days, a 75% refund; and after 120 days, a 110% refund. We want to provide you the best project outcome possible given the condition of your underlying subfloor. This guarantee does not cover leveling beyond what is required in our Work Order or change orders, any abuse, and terminates on the fourth (4th) day following the installation date. The Owner agrees to provide reasonable access to the property within the 30-day repair window at scheduled time(s), from 8:00 am to 7:00 pm Monday thru Saturday, for punch list item completion. Refloor guarantees your project will be completed as described, or you will receive up to 110% of your money back. This 110% Money-Back Guarantee™ cannot be changed by any conversations between Owner and Refloor. Any changes must be in writing and signed by Owner and Refloor. This 110% Guarantee™ is for the sole purpose of protecting the Owner.