LIFETIME GUARANTEE
The Last Floor You'll Ever Buy!™

Refloor provides the following 4-Part Limited Lifetime Guarantee to the residential purchasing Owner. (Rental and commercial properties are covered under the Manufacturer’s Warranty only.) This guarantee becomes effective upon payment in full of the purchase price and the date the installation is complete. As long as the flooring remains where it was originally installed and is not modified in any way, this guarantee will last the length of time the original purchaser remains in the home. To request an inspection for guarantee servicing, please contact Refloor at Refloor Customer Service at 844-REFLOOR or by submitting a service request at refloor.com/service/. Refloor reserves the right to inspect any products you believe fail to meet the requirements of this guarantee and you must allow Refloor or its representatives all access reasonably necessary for inspection. If the exact original product or part is no longer available, Refloor reserves the right to substitute a similar part or product of equal or greater quality. These limited guarantees give you specific rights and you may also have other rights which vary from state to state. These guarantees are transferable for a one-time fee of 10% of the original purchase price of your Refloor floor. Refloor must be notified in writing, and payment must be received within thirty (30) days of the property transfer. With payment, Owner must include a copy of the title transfer agreement for the home. If both payment and title transfer are not received by Refloor within 30 days of the property transfer, all guarantees on the flooring will be void as to the new owner of the property.

1. Lifetime Guarantee on Labor

This limited guarantee covers any defects in the original installation due to labor. Refloor will repair or replace the flooring at no cost to you.

2. Lifetime Gap-Free Guarantee

This limited guarantee covers any gap of greater than 3 millimeters occurring between two or more boards at any time following installation. Refloor will relock the existing planks at no cost to you.

3. Lifetime 5-Plank Guarantee®

For projects of 100 square feet or more, Refloor will supply the Owner with five full-size planks at the time of installation. Owner agrees to store these planks horizontally and make them available if a plank replacement becomes necessary. If damage occurs to up to five planks installed by Refloor, we will repair or replace the damaged plank(s) with the five planks provided to you. If the Owner is no longer in possession of the five planks, Refloor is not responsible to provide additional materials. Customer may purchase additional planks at the prevailing list price on the date of the claim, if available. A claim under this Guarantee is subject to a trip charge at Refloor’s prevailing rate at the time of the claim, with a minimum of $199, per occurrence. Furniture and seating with rolling casters or wheels, including wheelchairs, will damage floors, and that damage is not covered under this guarantee. It is the Owner’s responsibility to notify Refloor within 7 days of completed installation if the 5 planks were not provided.

4. Lifetime Love It or Leave It Guarantee™

Refloor wants you to love your flooring for life. If at any time and for any reason you decide you no longer love your floor, Refloor will credit you 50% of the original purchase price toward a new replacement floor from Refloor. For example, if you paid $3,500 for your kitchen floor and you want to replace it with a new color six years later, we will deduct $1,750 off the price of your new purchase. Simply call Refloor and mention the “Lifetime Love It or Leave It Guarantee™,” and we will apply this credit towards your new purchase. The new floor must be installed in the same room as the original floor. If multiple rooms are purchased in the original sale, the credit will be prorated based on the total square footage being replaced as a proportion of the total square footage from the original sale. No other discounts or promotions will apply to the new floor purchase.