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Home4-Part Lifetime Guarantee
Home4-Part Lifetime Guarantee
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FREE Installation* PLUS 0% for 24 Months**

The Last Floor You'll Ever Buy®

We are so confident you’ll love your new floors, every Smart-Choice Package® from Refloor comes with our industry-exclusive 4-Part Lifetime Guarantee!

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Lifetime Labor Guarantee

We guarantee that the installation work performed by Refloor will be free of defects. due to workmanship.

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Lifetime Gap-Free Guarantee

We guarantee that the planks / tiles in your floors will be gap free.

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5-Plank Guarantee®

We guarantee that should a plank in your floor be accidentally damaged, Refloor will replace it.

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Lifetime Love-It or Leave-It Guarante®

We guarantee that should you decide to redecorate, 50% of the price of your floors will be applied towards your replacement floor.

Refloor provides the following 4-Part Limited Lifetime Guarantee to the residential purchasing Owner of Refloor’s Smart Choice and Premium Vinyl flooring products. Rental and commercial properties are covered under the Manufacturer’s Warranty only. This guarantee becomes effective when the purchase price is paid in full, and the installation is complete. As long as the flooring remains where it was originally installed and is not modified in any way, this guarantee will last the length of time the original purchaser remains in the home. To request an inspection for a service under this guarantee, please contact Refloor Customer Service by submitting a service request at or by calling 844-REFLOOR. Refloor reserves the right to inspect any products to verify that they meet the requirements of this guarantee, and you must allow Refloor, or its representatives, reasonable access necessary for inspection. If the exact original product or part is no longer available, Refloor reserves the right to substitute a similar part or product of equal or greater quality. These limited guarantees give you specific rights and you may also have other rights which vary from state to state. These guarantees are transferable to the next homeowner for a one-time fee of 10% of the original purchase price of your Refloor floor. Refloor must be notified in writing, and payment must be received within thirty (30) days of the property transfer. With payment, Owner must include a copy of the title transfer agreement for the home. If both payment and title transfer are not received by Refloor within 30 days of the property transfer, any and all guarantees on the flooring will be void as to the new owner of the property. Additionally, if buyer doesn’t transfer the guarantee properly to new owner, opts out/releases themselves or Refloor, or otherwise is not covered under Refloor’s 4-Part Lifetime Guarantee, Refloor will refuse to service previously installed Smart-Choice or Premium Vinyl products.

1. Lifetime Labor Guarantee

This limited guarantee covers any defects in the original installation due to labor. Refloor will repair or replace the flooring at no cost to you.

2. Lifetime Gap-Free Guarantee

This limited guarantee covers any gap of greater than 3 millimeters occurring between two or more planks at any time following installation. Owner must notify Refloor for one (1) gap immediately upon discovery. Refloor will relock the plank(s) at no cost to you. Multiple gaps may indicate an issue with the subfloor and these issues are not covered under this guarantee.

3. Lifetime 5-Plank Guarantee®

For projects of 100 square feet or more, Refloor will supply the Owner with five full-size planks at the time of installation. Owner agrees to store these planks horizontally and make them available if a plank replacement becomes necessary. If damage occurs to up to five planks installed by Refloor, we will repair or replace the damaged plank(s) with the five planks provided to you. If the Owner is no longer in possession of the five planks, Refloor is not responsible to provide additional materials. Customer may purchase additional planks at the prevailing retail list price on the date of the claim, if available. Customer understands that colors and dye-lots may vary over time and replaced planks may not match the previously installed product. A claim under this Guarantee is subject to a trip charge at Refloor’s prevailing rate at the time of the claim, with a minimum of $199, per occurrence. Furniture and seating with rolling casters or wheels, including wheelchairs, will damage floors, and that damage is not covered under this guarantee. It is the Owner’s responsibility to notify Refloor within 7 days of completed installation if the 5 planks were not provided.

4. Lifetime Love It or Leave It Guarantee™

Refloor wants you to love your flooring for life. If at any time and for any reason you decide you no longer love your floor, Refloor will credit you 50% of the original purchase price toward a new replacement floor from Refloor. For example, if you paid $5,500 for your floor and you want to replace it with a new color, we will deduct $2,750 from the price of your new flooring package purchase. Any promotion running at time of purchase may be used. No additional discounts will apply. The new flooring project must replace all areas from the original installation. There is no limit to how many times this Guarantee may be used. The 50% credit will be calculated from the original flooring purchase for each claim. Simply call Refloor and mention the “Love It or Leave It Guarantee,” and this credit will be applied towards your new purchase.

The Refloor 4-Part Lifetime Guarantee assumes normal and reasonable use of products. These guarantees do not cover damage that occurs outside of Refloor’s control including settling of the property, improper use of the product, acts of nature, or structural failure of the foundation or walls. Movement in the subfloor after installation that causes the floor to fail is not covered under these guarantees. Any fixtures, including kitchen islands, appliances, or other heavy objects that are placed on the installed floor after project completion that lock the planks in place and do not allow expansion and contraction of the planks will void these Guarantees. Additionally, Refloor does not warrant or guarantee against damage caused by insurable occurrences such as flooding, fire, smoke, lightning/electricity, wind/windblown objects, earthquakes, hurricanes, ice damage, etc. Any repair, rip-up, or re-installation of Refloor product by anyone other than a Refloor appointed contractor, without Refloor’s express written permission, will void these guarantees. Please consult your manufacturer’s warranties for coverage as to flooring products themselves.

These Guarantees are the only expressed guarantees provided by Refloor. No employee, representative, agent, or any other person, has authority to assume or incur on behalf of Refloor any obligation, liability, or responsibility in place of or in addition to these Guarantees. REFLOOR HEREBY EXCLUDES AND DISCLAIMS ANY AND ALL OTHER GUARANTEES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF ILLUSTRATION AND NOT LIMITATION, WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE, HABITABILITY, AND MERCHANTABILITY. THE LIMITED WARRANTIES CONTAINED HEREIN SHALL BE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED. In no event shall Refloor be obligated or liable for incidental, special, indirect, or consequential damages of any kind for the breach of any express or implied guarantee.

Click Here for our Manufacturer’s Warranties

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For A Limited Time Only Get The Lowest Price Guaranteed* + 0% Interest & NO Payments for two full years!**

Save BIG on New Flooring during our Overstock Sale!

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*Lowest Price Guarantee: If within 30 days prior to your quote from Refloor and at least 5 days prior to your scheduled installation, you receive a lower price for the same product, installation and guarantees from a licensed national retailer regularly doing business in our market area, Refloor will beat that price. To qualify, the offer must be presented to Refloor on the letterhead of the licensed national competitor and must include product name and price, product weight, style type, thickness, plank width and length, wear layer thickness, all in-home measurements specifically listing all dimensions and transitions of each area to be covered, all prep charges, and an itemized listing of applicable warranties and/or services for comparison. Refloor has the right, in its sole discretion, to determine whether the written estimate qualifies for the offer. Refloor will not match a competitor’s bonus or free offer, special offer, rebate, financing offer, clearance, discontinued or closeout price, or installation special. Subject to change.

**If the amount financed is paid in full before Promo Period expires. Monthly payments are not required during the Promo Period. Any unpaid balance and amounts owed after Promo Period will be paid over 84 monthly payments. For example, assuming the full credit limit is used on loan approval date and no payments are made during Promo Period, for every $1,000 financed at a fixed interest rate of 24.99%, 24 monthly payments of $0 followed by 84 monthly payments of $28.29. This example is an estimate only. Actual payment amounts based on amount and timing of purchases. Call 866-936-0602 for financing costs and terms. Financing for the GreenSky® consumer loan program is provided by Equal Opportunity Lenders. GreenSky® is a registered trademark of GreenSky, LLC, a subsidiary of Goldman Sachs Bank USA. NMLS #1416362. Loans originated by Goldman Sachs are issued by Goldman Sachs Bank USA, Salt Lake City Branch. NMLS #208156. Cannot be combined with any other offers. Previous orders excluded. Limited time offer subject to change.