The Last Floor You'll Ever Buy!™
We are so confident you’ll love your new floors, every Smart Choice floor installation from Refloor comes with our industry-exclusive 4-Part Lifetime Guarantee!
Lifetime Labor Guarantee
We guarantee that the installation work performed by Refloor will be free of defects. due to workmanship.
Lifetime Gap-Free Guarantee
We guarantee that the planks / tiles in your floors will be gap free.
We guarantee that should a plank in your floor be accidentally damaged, Refloor will replace it.
Lifetime Love-It or Leave-It Guarantee™
We guarantee that should you decide to redecorate, 50% of the price of your floors will be applied towards your replacement floor.
Refloor provides the following 4-Part Limited Lifetime Guarantee to the residential purchasing Owner of Refloor’s Smart Choice and Premium Vinyl flooring products. (Rental and commercial properties are covered under the Manufacturer’s Warranty only.) This guarantee becomes effective upon payment in full of the purchase price and the date the installation is complete. As long as the flooring remains where it was originally installed and is not modified in any way, this guarantee will last the length of time the original purchaser remains in the home. To request an inspection for guarantee servicing, please contact Refloor at Refloor Customer Service at 844-REFLOOR or by submitting a service request at refloor.com/service/. Refloor reserves the right to inspect any products you believe fail to meet the requirements of this guarantee and you must allow Refloor or its representatives all access reasonably necessary for inspection. If the exact original product or part is no longer available, Refloor reserves the right to substitute a similar part or product of equal or greater quality. These limited guarantees give you specific rights and you may also have other rights which vary from state to state. These guarantees are transferable for a one-time fee of 10% of the original purchase price of your Refloor floor. Refloor must be notified in writing, and payment must be received within thirty (30) days of the property transfer. With payment, Owner must include a copy of the title transfer agreement for the home. If both payment and title transfer are not received by Refloor within 30 days of the property transfer, all guarantees on the flooring will be void as to the new owner of the property.
1. Lifetime Guarantee on Labor
This limited guarantee covers any defects in the original installation due to labor. Refloor will repair or replace the flooring at no cost to you.
2. Lifetime Gap-Free Guarantee
This limited guarantee covers any gap of greater than 3 millimeters occurring between two or more boards at any time following installation. Refloor will relock the existing planks at no cost to you.
3. Lifetime 5-Plank Guarantee®
For projects of 100 square feet or more, Refloor will supply the Owner with five full-size planks at the time of installation. Owner agrees to store these planks horizontally and make them available if a plank replacement becomes necessary. If damage occurs to up to five planks installed by Refloor, we will repair or replace the damaged plank(s) with the five planks provided to you. If the Owner is no longer in possession of the five planks, Refloor is not responsible to provide additional materials. Customer may purchase additional planks at the prevailing retail list price on the date of the claim, if available. Customer understands that colors and dye-lots may vary over time and replaced planks may not match the previously installed product. A claim under this Guarantee is subject to a trip charge at Refloor’s prevailing rate at the time of the claim, with a minimum of $199, per occurrence. Furniture and seating with rolling casters or wheels, including wheelchairs, will damage floors, and that damage is not covered under this guarantee. It is the Owner’s responsibility to notify Refloor within 7 days of completed installation if the 5 planks were not provided.
4. Lifetime Love It or Leave It Guarantee™
Refloor wants you to love your flooring for life. If at any time and for any reason you decide you no longer love your floor, Refloor will credit you 50% of the original purchase price toward a new replacement floor from Refloor. For example, if you paid $5,500 for your floor and you want to replace it with a new color, we will deduct $2,750 from the price of your new flooring package purchase. No additional discounts will apply. The new flooring project must replace all areas from the original installation. There is no limit to how many times this Guarantee may be used. The 50% credit will be calculated from the original flooring purchase for each claim. Simply call Refloor and mention the “Love It or Leave It Guarantee,” and this credit will be applied towards your new purchase.
The Refloor 4-Part Lifetime Guarantee assumes normal and reasonable use of products. These guarantees do not cover damage that occurs outside of Refloor’s control including settling of the property, improper use of the product, acts of nature, or structural failure of the foundation or walls. Movement in the subfloor after installation that causes the floor to fail is not covered under these guarantees. Any fixtures, including kitchen islands, appliances, or other heavy objects that are placed on the installed floor after project completion that lock the planks in place and do not allow expansion and contraction of the planks will void these Guarantees. Additionally, Refloor does not warrant or guarantee against damage caused by insurable occurrences such as flooding, fire, smoke, lightning/electricity, wind/windblown objects, earthquakes, hurricanes, ice damage, etc. Any repair, rip-up, or re-installation of Refloor product by anyone other than a Refloor-appointed contractor, without Refloor’s express written permission, will void these guarantees. Please consult your manufacturer’s warranties for coverage as to flooring products themselves.
These Guarantees are the only expressed guarantees provided by Refloor. No employee, representative, agent, or any other person, has authority to assume or incur on behalf of Refloor any obligation, liability, or responsibility in place of or in addition to these Guarantees. REFLOOR HEREBY EXCLUDES AND DISCLAIMS ANY AND ALL OTHER GUARANTEES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF ILLUSTRATION AND NOT LIMITATION, WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE, HABITABILITY, AND MERCHANTABILITY. THE LIMITED WARRANTIES CONTAINED HEREIN SHALL BE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED. In no event shall Refloor be obligated or liable for incidental, special, indirect, or consequential damages of any kind for the breach of any express or implied guarantee.